Customer service

Order and returns coordination

Effective all-round support

NORDWEST constantly endeavours to meet current and future challenges for specialist trade partners with the best possible solutions and to make the wholesale business in general more attractive in the process. That is why we maintain own service centre with which we can offer you a comprehensive service package for your sales processing needs. The holistic service package ranges from order processing and the provision of delivery date information to efficient complaints management, the adaptation of order data and the provision of useful costing keys for competitive pricing. For us, quality, speed and transparency play a decisive role here.

With our expert teams “Order Coordination” and “Returns Coordination”, specialist trade partners have a central point of contact at their disposal for processing their orders and complaints.

Your contacts

[Translate to Englisch:] Jan Korb Head of Division Wholesale & Business Partner Management at NORDWEST Handel AG

Jan Korb

Head of Division Wholesale & Business Partner Management

[Translate to Englisch:] Verena Steinbach Team Manager Wholesale Customer Service at NORDWEST Handel AG

Verena Steinbach

Team Manager Wholesale Customer Service

Trade Partner Support

Our regional sales managers will be glad to assist you. 

Your contact persons
[Translate to Englisch:] Michael Beissel Regional Sales Manager West at NORDWEST Handel AG

Michael Beissel

Regional Sales Manager West

[Translate to Englisch:] Wolfgang Dorn Regional Sales Manager South at NORDWEST Handel AG

Wolfgang Dorn

Regional Sales Manager South

[Translate to Englisch:] Dan Kollmann Regional Sales Manager East at NORDWEST Handel AG

Dan Kollmann

Regional Sales Manager East

Klaus-H. Roden Regional Sales Manager North at NORDWEST Handel AG

Klaus-H. Roden

Regional Sales Manager North

Our regional sales managers for building services will be glad to assist you. 

Your contact persons
[Translate to Englisch:] Stephan Braun Regional Sales Manager Building Services North at NORDWEST Handel AG

Stephan Braun

Regional Sales Manager Building Services North

[Translate to Englisch:] Markus Klemmer Regional Sales Manager Building Services South at NORDWEST Handel AG

Markus Klemmer

Regional Sales Manager Building Services South

Our acquisition team will be glad to assist you.

Your contact persons
Volker Buschmeier Business Unit Manager Europe at NORDWEST Handel AG

Volker Buschmeier

Business Unit Manager Europe

Marc Gronau Head of Division Construction & Europe at NORDWEST Handel AG

Marc Gronau

Head of Division Construction & Europe

We are always here for you! 

You can reach us here: